Quality controlFurniture tour to China
One of the strongest fears of our customers is to get a manufacturing defect instead of good-quality furniture. And really, how can they not worry about their order? The factory is located in China – distance and ignorance of the language automatically cancel the possibility of a return. With this text, we hasten to reassure you: everything will be fine. And here's why.
First, you are signing an international contract with us, with the company "MBL Tour". The contract stipulates our responsibility not only for manufacturing defects, but also for damage during transportation. We, in turn, conclude contracts with Chinese factories… . So we will be the ones to hold them accountable.
Secondly, in order to fulfill our obligations to you well, we have created a quality control department. From the moment the factory starts making an order, our employees carefully monitor the process. They regularly go to production, check the quality of materials and components, measure compliance with the specified dimensions with a ruler (!). At each stage of production, we make a detailed photo report, which we send to our customers for control. And only after you approve the finished furniture, we will personally pack it and load it into a container.
By the way, about the packaging. Delivery of cargo from China takes from a month to two, depending on your region. Transportation is long and complicated, so we pack each item in bubble wrap, foam, foamed polyethylene, cardboard, if necessary - a plywood box or a wooden crate (depending on the type of product).
We promise to deliver your order directly to the door of the house – and we do it for a reason. Together with the cargo, our employees will come to you, who will carry out the acceptance of furniture. And one last thing. Even if something goes wrong, you will find chips or scratches on objects, report everything to our manager – we will fix, repare, seal. In general, in the case of a "jamb", we undertake all restoration work.